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ICT Support Engineer

About Our Organization
Vermantia is a technology powerhouse that revolutionizes betting business, the bespoke way.
We are the pioneering, performance-driven solution for retail, content, and technology needs of betting operators worldwide. Our custom-made, exclusive data and picture content brings you thousands of live racing and sports events annually, topped off by the most diverse virtual sports and next-gen games portfolio.

Established in 2007, HQ’ ed in Athens and offices CY, IT, UK, CIS, NIG, making us the go-to partner for international operators across 32 countries.

If you are interested in being at the heart of this effort, this is your opportunity!

We are looking to hire a skilled ICT support engineer to assist with all IT related technical support issues. As an IT support engineer, you will interact with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.
To ensure success as an IT support engineer, you should have good knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills.

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements & Skills

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. manage engine)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Nice To Have

• Knowledge of HTML5, CSS3, JavaScript, React.js framework
• Experience with React.js framework
• Experience with Python and the Django framework.
• Good understanding of SQL databases.
• Good understanding of REST APIs.

We offer
• Opportunity to work in a young, motivating and challenging environment with the latest tech- stack
• Competitive compensation package according to professional experience
• Private Health Insurance package
• Flexible schedule and possibility of hybrid work
• Exceptional opportunities to learn and develop in a cutting-edge tech company with an international customer base and operations
• Prospects of professional growth
• Excellent working environment
• Ongoing training

If you’re ready for a career shift to impactful work, we would like to hear from you!

As an Employer, Vermantia is committed to Equal Employment opportunities without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. We strongly believe our success depends on our people!

Apply below or send us your CV’s at hr@vermantia.com

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